Customer Quality Manager

Job description

Are you passionate about being the voice of the customer and driving quality excellence across a global organization? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Quality Manager , you will be representing the region as the go-to expert for customer quality, leading rapid resolution of major quality issues, driving transparent communication with key customers, and turning customer feedback into tangible product and process improvements. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What you will be doing: As a key part of the Customer Quality team, you'll create impact by Driving customer satisfaction and product reliability by ensuring every quality issue is resolved swiftly and every customer voice is heard and acted upon. Your main responsibilities include: - Lead containment, root-cause analysis, and corrective actions for major customer quality escalations using 8D, 5W2H, and related methodologies - Act as the prim...