IT Support Technician

Job description

Description Under the direction of the CIO, the IT Support Specialist supports all computer hardware, peripherals, audio-visual systems, software applications, and other equipment necessary for classroom and instructional needs, as well as the business office spaces. The position will manage, monitor, and replace all installed computer systems and infrastructure as needed, ensuring the highest levels of client systems availability. This position will manage and maintain relationships with all users of technology related to the college processes. Responsibilities: Coordination: Coordinate the following activities: - Inventory of hardware and software used. - Understanding of business processes and how users will access and use software applications. - Management & resolution of service requests and tickets. - Regular discussion of issues and needs with stakeholders. - Preparation of technology environments for upcoming teaching requirements, administrative events/activities, as well as office moves. - Train users in the basic use of standard software, such as Mac OS, Windows, and Microsoft Office, as well as the use of multimedia systems. - Collaboration with the entire IT team to i...