Telephone Customer Service Representative

Job description

Company Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and continually improve sales, service and operational standards. It is our mission to exceed our customers' and employees' expectations, and maintain their loyalty for a lifetime. Job Description: The Role: As a Telephone Customer Service Representative the responsibilities include generating and overseeing appointments for sales and service prospects from incoming phone call leads. The ability to respond to inbound phone call inquiries to develop customer trust and generate customer visits to our dealership. Following up with customers to ensure satisfaction and produce referrals. The Representative interacts daily with the Sales Managers, Sales Associates, Service Advisors, staff members and customers. Telephone performance and accountable for call volume is key. Prior Call center/sales experience preferred but not required. Must be comf...