UK Funds – Transfer Agency (TA) & Client Services Oversight Manager

Job description

Exciting role reporting to the UK Head of Transfer Agency, Client Services and Governance. This opportunity involves managing a team responsible for overseeing the UK TA and Client Service functions, which are delivered through a third-party administrator. You will ensure high standards of service for both retail and corporate clients, maintain strong governance, and consistently strive to enhance the service provided to all clients. The services provided comprise traditional Transfer Agency (TA) functions, client servicing, and complaint handling requirements as mandated by the Financial Conduct Authority (FCA). JPMAM retains full accountability for overseeing TA operations, regulatory requirements, and industry best practices. Leveraging strong TA business, technical, and regulatory knowledge, excellent relationship management skills, and the ability to adapt to evolving requirements and drive continuous improvement will set you up for success. Job responsibilities: Leadership & Stakeholder Management Lead, mentor, and develop a small, high performing team, conducting regular 1-to-1 development meetings, appraisals, and performance reviews, while also overseeing and supporting a...