Lead, Assisted Digital
ANZ Banking Group Limited · Docklands, Victoria, AU
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of...
Job description
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role: This role is a critical role responsible for supporting delivery of key strategic outcomes for the channel. It requires significant senior stakeholder and value chain relationship management, within the Customer Contact Hub Australia and more broadly throughout Retail Distribution and ANZ. - Operational performance of banker-assisted Digital functions across the Customer Contact Hub Australia – including Message Us teams in Manila and Australia, and Customer Contact Hub Australia live chat functions - Successful execution against the Customer Contact Hub's Assisted Digital roadmap, including deflection of interactions from Voice to Digital - Effective people leadership of Assisted Digital team leaders Role Type: Permanent: Role Location: 833 Collins Street, Docklands VIC 3008 Work Hours: 40 Hours(Full-time) What will your day look like? - Deliver on opportunities to improve all aspects of Assisted Digital operational performance through improved performance coaching effectiveness - Su...