Customer Care Representative with Spanish

Job description

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Customer Care Representative with Spanish Purpose: Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling. Responsibilities: Requirements: - Order management – Perform different transactions in SAP: order booking, price & availability, billing etc. - Invoices and credit memos – Create and send documents to customers manually and using special IT platform - Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request - Returns management and...