Lead Patient Access Rep

Job description

Job Description Summary Team Lead Patient Access reports to the Admit Transfer Center (ATC) Lead Patient Access Coordinator. Under indirect supervision, the Team Lead Access assists the coordinator with the internal management of the patient access team. Internal team management includes scheduling, screening, and interviewing applicants, as well as training new hires, and evaluating teams for recognition or corrective action. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the ATC registration process and works closely with physicians and nurses to provide optimal quality care to patients. The Lead Patient Access Coordinator verifies various payment methods available (insurance, self-pay, agency). This role is responsible for overseeing the process of patient preadmission and admission, demographic and insurance data and function as a liaison between patient access, patient registration, clinical staff and the ATC. This role supports Telehealth initiatives and workflows in collaboration with ATC and Telehealth leadership. T...