Help Desk Support Specialist

Job description

Job Title: Help Desk Support Specialist Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: Secret Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Local: - * * The Opportunity: The Help Desk Support Specialist will provide technical assistance to end-users supporting two USMC projects under CACI’s military health portfolio. This role requires strong problem-solving skills, excellent communication, and the ability to work in an Agile Model Software Project Management environment. The ideal candidate will have familiarity with Atlassian tools, SQL, cloud applications, and possess an active Secret clearance. Responsibilities: 1. User Support: Provide timely and effective technical support to end-users via phone and email Assist in the diagnosis and resolution of hardware, software, and network issues Escalate complex issues to higher-level support teams as needed 2. Ticket Management: Log, track, and resolve support tickets using Jira Service Management Ensure timely closure of tickets and follow up with users to confirm issue resolution Provide and present metrics to customer monthly 3. Documentation: Maint...