Service Operator

Job description

6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Principle Duties and Responsibilities: - Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. - Assist Customer Advisors/Service Consultants with customers when needed. - Answer basic service department questions, schedule service appointments, route customers’ calls. - Provide written messages to the responsible party in a timely manner. - Complete reminder calls for customers scheduled for an appointment - Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments - Contact customers with Repair Requests to schedule appointments - File repair orders and all supporting documentation daily. - Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. - Ensure the lo...