Associate Member Service Officer

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose: The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Associate MSOs will also begin training in lending and collections at this level. Performance Expectations and Essential Responsibilities: - Comply with all Credit Union policies and regulatory requirements. - Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. - Security and control procedures must be followed by all branch employees. - Attain basic knowledge of how to serve members with running and balancing a cash drawer in accordance with Performance Measurement Criteria standards. - Adhere to SECU Check Acceptance Guidelines and Hold procedures. - Greet and as...