Customer Assurance Program Manager (RapidScale)

Job description

Company Cox Communications, Inc. Job Family Group: Engineering / Product Development Job Profile: Manager, Cloud Support Management Level: Manager - People Leader Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: Yes, 15% of the time Work Shift: Day Compensation: Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: The Customer Assurance Program (CAP) Manager leads RapidScale’s proactive, risk‑based assurance program across private and public cloud managed services. This role is a technical authority, customer‑facing leader, and people manager , responsible for identifying and mitigating systemic risk for high‑value and strategically important customers. The CAP Manager translates complex technical signals into clear action, leads executive‑level operational governance, and develops CAP and incident leadership capability to improve...