Customer Service Officer

Job description

Wallet Wizard is a Smart Loans financial service by Credit Corp Financial Services (CCFS) . We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia. With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other and we’re all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs, and this is where you step in! - Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct - WFH hybrid opportunities for work-life balance considered in as early as 3 months (2 days office, 3 days WFH) - Training, career progression and monthly incentives by providing customer service! What your new job involves: - Handling a high volume of inbound customer call enquiries - Conducting customer and third party outbound calls - Document management/handling in getting customers applications complete and ready for assessment - Supporting the verification checks for the Loan Verification teams - Meeting and exc...