Slot Attendant

Job description

The Slot Attendant is responsible for promptly and accurately performing machine fills, processing jackpots, and completing minor machine repairs, while maintaining a visible presence on the casino floor to assist guests and provide friendly, courteous service at all times Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each “Moment of Truth” interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of “Service Recovery” with a sense of urgency an...