Global Dealer Support Representative

Job description

Job Description: Position Title: Global Dealer Support Representative Location: Dungannon: Reporting to: Parts Customer Service Manager Hours of work : 40 hours per week To provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements. This role above all requires Tenacity, Diligence, resolve, determination and perseverance. A great work ethic and a willingness to grow are essential, ability to follow processes without taking shortcuts with key skills in providing service. Main Duties & Responsibilities: Provide a world class level of Customer Service Provide Customer Solutions: Manage Dealer orders: Address pricing and availability enquiries: Liaising with internal departments and external supply Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant. Partake in customer service calls and identify areas for improvement Work as part of a team Experience and Qualifications: Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above Have experience of working within a busy office environment Ability to meet deadline...