Guest Service Agent

Job description

The Study at Yale is currently seeking a G uest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Front Office Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities: - Provide the highest and most efficient level of hospitality and customer service expected by our guests. - Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment. - Maintains room inventory of vacancies, reservations, and assignments. - Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, inc...