Outbound Customer Service Representative

Job description

Responsible for supporting outbound customer communications related to order status, shipping updates, and issue resolution through non-phone channels, while coordinating closely with warehouse operations. Communicate with customers via email, messaging platforms, or internal systems regarding order status, delays, and shipment updates. Strong written communication skills. Prior customer service, administrative, or warehouse support experience preferred. - Coordinate with warehouse team on order fulfillment, inventory, and shipping timelines. - Provide accurate information on orders, tracking, and product availability. - Document customer interactions and updates in company systems. - Resolve basic order or shipping issues or escalate when needed. - Verify order details to ensure accuracy before shipment. - Support outbound operations by aligning communication with shipping schedules. - Follow company policies, safety guidelines, and communication standards. - Basic computer skills (order management systems, email, data entry). - Attention to detail and ability to multitask. - Problem-solving and customer-focused mindset. - Reliable and punctual. - Experience with order management...