Service Analyst

Job description

In a nutshell The Supply Chain Service Analyst acts as the primary link between supply chain system users and the technical teams who support those applications. The role ensures smooth day-to-day operation of supply chain systems by driving timely resolution of issues, maintaining clear communication with users, and identifying opportunities to improve processes and system performance. What I am accountable for: - Issue Resolution & Support - Act as first point of escalation for systemic supply chain system issues. - Challenge technical teams to ensure timely and effective resolution of incidents. - Monitor service performance, ensuring service-level agreements (SLAs) are met. - User Engagement & Communication - Provide regular updates to supply chain users on issue status, resolution timelines, and system performance. - Translate technical updates into clear, user-friendly communications. - Capture user feedback to inform continuous improvement initiatives. - Process & Continuous Improvement - Identify recurring issues and work with stakeholders to address root causes. - Proactively spot opportunities for process and system optimisation and work with Optimisation analysts to land...