Senior Merchant Specialist

Job description

Be a part of the next big thing Do you thrive on tackling complex challenges? Are you passionate about creating impactful solutions that drive commerce forward? Do you believe in encouraging and elevating those around you? About us: Kustom, formerly known as Klarna Checkout (KCO), is the Nordic market leader in digital checkout solutions. Today, we support over 24,000 merchants across more than 170 countries, providing a streamlined checkout experience. We offer localized solutions in 18 markets, tailored to specific languages, currencies, and payment methods. No matter where businesses operate, we deliver a checkout experience that meets the needs of both merchants and shoppers - driving growth globally. The role: As a Senior Merchant Specialist at Kustom, you’ll play a key role in shaping and scaling the merchant experience. You’ll act as the bridge between Merchants, Operations, Product and Tech, combining strong technical understanding with operational excellence to solve complex merchant cases and improve scalable support operations. You’ll take ownership of escalated merchant topics requiring deeper technical investigation across payments, integrations and platform functional...