Renewals Account Management Team Leader

Job description

Job Description Summary As Director, Renewals Account Management (RAM), you will play a critical role in the company’s transition to an ARR driven business model. You will be accountable for building and leading a global Renewals Account Management function that protects and grows recurring revenue, improves forecast accuracy, and delivers a consistent, value driven renewal experience for customers. This role owns the renewals operating model end to end: organization, processes, data, systems, and cross functional collaboration. You will partner closely with Sales, Customer Success, Channel Management, Finance, IT/SFDC, and RevOps to establish renewals as a strategic lifecycle motion rather than a transactional event. The role sits within Commercial Operations (Comm Ops) and is a core pillar of the evolving RevOps model. Job Description: Key Responsibilities: Renewals Strategy & Ownership - Own the global renewal strategy for in‑scope software offerings, managing renewals as an ARR portfolio with accountability for GRR, churn mitigation, renewal rate, and forecast accuracy. - Define and execute the target operating model for Renewals Account Management, aligned to the company’s ARR...