Customer Support Resolution Specialist - *Training Class - June 1st*

Job description

The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, and serve as subject-matter experts within a fast-paced support environment. This training class will begin on June 1st, 2026 and we are open to remote locations. This position operates in a customer contact-center environment and requires consistent communication—written, verbal, and phone-based—with both internal and external stakeholders. What You’ll Bring to Bob’s: At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong customer-focused behaviors, problem-solving skills, coaching ability, and the capacity to thrive in a dynamic and fast-paced environment. Key Skills for Success: Core Competencies & Expertise: - Issue Resolution & Escalation Handling - Troubleshoots complex customer concerns and identifies the...