Senior Services Operations Manager, Managed Services

Job description

Senior Services Operations Manager, Managed Services Job Duties and Responsibilities Develops People - Promotes effective use of internal recruiting and selection processes to attract and hire talent. - Identifies training and development needs through competency assessments and Ricoh training resources. - Arranges assignments, training, and experiences to support team learning, development, and job satisfaction. - Coaches and develops up to 200 direct and indirect employees within the enterprise portfolio. - Establishes goals, clarifies roles, and holds internal and external team members accountable. - Collaborates with leaders, team members, and customers to implement solutions and initiatives. - Monitors, evaluates, and recognizes employee excellence using the Ricoh Recognizes program. - Builds strong performing teams through effective feedback, recognition, and compensation management. - Addresses performance issues and establishes improvement plans; initiates corrective action when needed. - Serves as a mentor and leads by example. - Sets expectations, empowers problem-solving, and facilitates discussions to drive creative solutions and remove obstacles. Customer Relations: -...