Travel Associate I

Job description

Classification Title: Travel Associate I Classification Minimum Requirements: High school diploma or equivalent and five years of general accounts transaction experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience. Job Description: Customer Service: Provides exceptional customer service using the ticketing system (Salesforce) and resolves inquiries for travelers, department users, and other customers. Identified issues and research appropriate solutions in compliance with UF, federal and state policies. Resolves increasingly complex travel questions and discrepancies with minimal supervision, using experience and judgement to escalate issues to management when needed. Technical and Operations: Performs transaction reviews and ensures audit rules and reports are appropriately identifying issues of non-compliance. Resolves exceptions in travel audits and employee reimbursement issues. Works closely with the PCard team to resolve issues with expense report auditing. Provides travel and expense system and policy training to all levels of users and updates related content as needed or as directed by s...