Customer Success Lead - VC backed startup (Berlin)

Job description

Cherry Ventures is supporting our portfolio with this hire Company: Forgent AI: Location: Berlin (Hybrid): Type: Full-time: Start: ASAP: About Forgent AI: Europe's public sector spends €2.4 trillion a year, but the best companies can't compete because they're drowning in paperwork. Forgent AI builds domain-specific AI agents that automate the entire tendering process, from discovery to proposal generation to compliance, cutting manual effort by ~80%. We've onboarded 40+ organisations in under a year, we're backed by Cherry Ventures and angels from OpenAI, Anthropic, and DeepMind, and we're scaling fast from Germany into Europe. The Role: As Forgent AI’s first Customer Success hire, you’ll own the post-sale customer journey end-to-end: onboarding, adoption, value realization, renewals/expansion, and turning early customers into referenceable champions. You’ll work hands-on with our earliest customers to embed Forgent AI into tender workflows and build the CS playbook from scratch. This is a founding role: you’ll sit at the center of customers, product, and GTM, and you’ll help shape what we build next. What You’ll Do: Own onboarding and time-to-value: - Lead structured onboarding fo...