Customer Service Specialist - Springfield, OH

Job description

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work . Job Description: Job Position: Customer Care Specialist: REPORTS TO: Customer Care Supervisor: Hours - 1pm - 9:30 pm Monday - Friday Holiday Coverage as needed. JOB POSITION SUMMARY: The Customer Care Specialist is a frontline, customer-focused professional responsible for delivering exceptional support through inbound calls, emails, and service requests. This role is highly resolution oriented and requires strong multitasking skills, sound judgment, and the ability to operate independently during non-traditional hours, including periods with limited internal support. The Customer Care Specialist consistently creates an overwhelmingly positive customer experience on every interaction while maintaining accuracy, professionalism, and composure. RESPONSI...