Client Implementation & Service, AVP

Job description

Technical Systems Engineer, AVP Role Overview: We are seeking a Technical Systems Engineer to join the SaaS upgrade team responsible for upgrading client environments for our investment management platform. The team operates as part of a broader global SaaS team that manages platform upgrades for our SaaS clients. This role is focused on the technical execution of platform upgrades, working closely with the Technical Team Lead, Professional Services teams, and client representatives throughout the upgrade process. The engineer will be responsible for migrating client configurations and supporting testing cycles to ensure system functionality and stability. Upgrades are delivered using a blue-green deployment approach, where a new environment is built and validated before production cutover. Given the critical nature of investment management systems, upgrades must be executed carefully with thorough testing and clear documentation of results. The successful candidate will have strong troubleshooting skills and experience working with highly customized enterprise applications, particularly at the database layer within SQL Server environments. Responsibilities: - Execute client upgrad...