Escalation Sr. Analyst
Salesforce · Washington, District Of Columbia, US
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Categ...
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Program & Project Management Job Details: About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Escalation Sr. Analyst plays a critical role in protecting customer relationships and driving resolution on our most complex, high-stakes escalations. Escalations span a broad range of topics including product, implementation, account management, success plan and support, customer relationship, adoption, and renewal related topics — including executive-level...