Senior Technical Training Specialist

Job description

Job Title: Senior Technical Training Specialist Department: Training Location: Within Segra footprint (preferred: Kansas City or Charlotte metro) Job Summary: The Senior Technical Training Specialist is responsible for the development, coordination, and delivery of advanced technical training programs for Operations, Network Operations Center (NOC), and Engineering teams. This role partners closely with senior Operations, NOC, and Engineering leaders to conduct in-depth training needs analyses and translate complex technical requirements into structured, progressive learning pathways. The Senior Technical Training Specialist designs and delivers technically rigorous training content, including instructor-led sessions, virtual labs, simulations, e-learning modules, and certification-aligned curricula. This role facilitates complex training for experienced operations specialists, NOC analysts, and engineers, serves as a project manager for assigned technical training initiatives, and mentors junior training specialists while collaborating with cross-functional subject matter experts to continuously enhance training effectiveness and accuracy. Key Responsibilities: Qualifications - De...