Customer Service Representative

Job description

Job DetailsJob Location: Fire Fighter Sales and Svcs Co - Warrendale, PA 15086Position Type: Full TimeEducation Level: High School Diploma or EquivalentTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceJob Summary: The Customer Service Representative plays a key role in ensuring excellent customer service by efficiently scheduling and dispatching service technicians to customer sites. This position is responsible for managing service requests, maintaining clear communication with both customers and field staff, and assisting in the resolution of customer issues in a timely and professional manner. The service coordinator helps ensure that service operations run smoothly, efficiently, and in alignment with company standards. Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to pe...