Branch Operations Support I

Job description

SUMMARY: Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system. This role provides operational support for all internal employees and external customers. The Branch Operations Support I is primarily responsible for managing the resolution of general internal Motion inquiries, forwarding requests to the appropriate department, and connecting external customers with their local branch. JOB DUTIES: - Provides a high level of customer service with internal and external customers. - Assists with the design, testing, and implementation of new systems. - Identifies customers’ needs, clarify information, research issues and provide solutions and/or alternatives. - Works with IT Departments to enhance current and future Motion Systems. - Follows communication procedures, guidelines and policies. - Communicates efficiently with other departments to provide solutions. - Builds sustainable relationships and trust with customers through open and interactive communication. - Supports implementation and on-going Management system updates. - Performs other duties as assigned. EDUCATION & EXPERIEN...