Deskside Support Specialist

Job description

JOB SUMMARY: Performs advanced Deskside support problem determination and resolution and tracks all technology requests reported to I.T. Technical lead for Deskside support services providing technical training for end users, standard operating procedures, problem management and trend analysis, standard operating system images for computing environment, support for technology projects, and support for the Engineer team as needed. Consistently demonstrates superior customer service skills to internal and external guests. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Anticipates needs of the guest and provides fast, flawless service. KEY JOB FUNCTIONS: Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported to I.T. Responsible for providing advanced problem determination for the following platforms, systems and applications including but not limited to: P...