Member Service Representative

Job description

Summary J ob Summary: The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind. Open Shifts: - Monday-Friday from 8am-5pm, and rotating Saturdays from 9am-2pm - Monday- Friday from 8:30am-5:30pm, and rotating Saturdays from 9am-2pm - Monday-Friday from 9am-6pm, and rotating Saturdays from 9am-2pm. - Monday-Friday from 10am-7pm, and no weekends Duties & Responsibilities: Duties and Responsibilities: - Determine member needs and educate them on appropriate beneficial products and services. - Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security. - Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise. - Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions. - Process account transactions accu...