Customer Service Supervisor

Job description

The Customer Service Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development for 10-15 direct reports including coaching, development, performance and progressive disciplinary actions as needed. They are responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience. Upholds organizational policies and procedures and sets general direction for their team by creating and encouraging a work environment consistent with Brady values and competencies. #LI-YX1 Qualifications: - Responsible for team performance, development and attainment of all KPI results - Understand customer needs and expectations to enable support and mitigate challenges - Adapt plans and priorities to address resource and operational challenges - Ensure customer follow up and resolution to inquiries and challenges - Proactively prevent issues anticipating concerns and identifying broader implications - Conduct problem solving and resolution in commo...