Customer Service Representative TEMP-to-PERM

Job description

POSITION: CUSTOMER SERVICE REP RESENTATIVE: (TEMP-to-PERM) LOCATION: COMMERCE PARK (EA STON, PA): REPORTS TO: CUSTOMER SERVICE SUPERVISOR: Customer Service Representative Responsibilities: 1. Customer Service Representative will provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required. 2. Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues. 3. Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements. 4. Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative. 5. Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or...