Customer Service Lead

Job description

The Customer Service Lead will manage a regional team of Customer Service Representatives (CSRs), serving as the primary liaison between customers, suppliers, subcontractors, and internal teams. This role supports Sales and Project Management by ensuring projects are executed on time, within budget, and in compliance with scope and regulatory requirements. EnviroServe projects involve hazardous and specialized waste transportation, remediation, and disposal. Job Responsibilities: · Lead and develop a regional team of CSRs, setting performance standards and fostering a culture of accountability and customer focus. · Serve as the primary point of contact for customers, suppliers, and subcontractors, providing guidance and resolving issues promptly. · Oversee resource allocation across multiple projects; prepare cost estimates and summaries prior to invoicing. · Manage CSR performance, staffing, budgeting, and resource planning to ensure operational efficiency. · Coordinate communication between Sales, Operations, and field teams to maintain smooth workflows. · Respond to customer inquiries and provide documentation for upcoming or completed jobs. · Obtain quotes and pricing from supp...