Customer Service Representative

Job description

Overview Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations. The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience. Salary: $22- $26/hr DOE: Responsibilities: - Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing - Proactively engage with customers using phone, email, web conferencing - Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology - Manage relationships with customers - Focus on straightforward quotation enquiries for standard products & services - Gain pricing and lead time from...