Claims Specialist

Job description

Claims Specialist Location: Cheltenham: Job Type:Full time (Monday - Friday) Salary: Negotiable depending on experience. As a Claims Specialist, based in our Cheltenham office, you will manage structural warranty claims from beginning to end. Your customers will primarily be private homeowners making a claim against the warranty on their new home, though you may occasionally work with managing agents representing multiple property owners. Unlike general perils claims (such as fire or flood), structural warranty claims are less urgent but often more complex. They require careful analysis, attention to detail, and a developing understanding of building defects knowledge we will support you to gain. You will be joining a collaborative and knowledgeable team, with ongoing guidance from your manager and peers to help you excel in your role. Key Responsibilities: Claims Management - Manage all phases of the Latent Defect Insurance claim lifecycle, ensuring timely, effective, and accurate progression of each claim. - Receive and review new claims within agreed timeframes. - Assess claim details for completeness and accuracy; identify, investigate, and resolve any discrepancies or missing...