Service Desk Technician

Job description

First National Bank of America is seeking a customer-focused Service Desk Technician . This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams. Responsibilities: Qualifications: - Provide Help Desk Support and Resolve problems to the end user's satisfaction - Monitor/Respond promptly to requests received thru the IT Service Desk portal - Troubleshoot help desk tickets - Setup and configure workstations - Assist in department projects - Familiarity taking work from a support queue and prioritizing different tasks - Experience providing customer service with a strong focus on effective communication - Effectively able to document work - Proven ability to work cohesively in a team setting - Ability to learn quickly and possess a strong drive for continuous learning Employee benefits: At First National Bank of America , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the im...