Help Desk Analyst
The New York Times · New York City, New York, US
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do a...
Job description
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role: The Help Desk Analyst provides infrastructure IT support services for The New York Times Company. Reporting to the Senior Manager of End-user Support you will deliver technical customer support over the phone in a call center environment. You will partner with teams across the company to provide support that includes problem resolution, request fulfillment, software and hardware troubleshooting, remote assistance, and end-user training. You will work a Hybrid remote/in-office schedule with the following shifts: Monday, Thursday, Saturday, and Sunday 11am to 10pm You will identify, troubleshoot, and resolve multiple computer-related issues. Additio...