Omni-Channel Operations Analyst

Job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey! Nature & Scope → Your Role at Roots The Omni-Channel Operations Analyst plays a critical role in ensuring a seamless, efficient, and high-quality customer experience across all digital and retail touchpoints. This position supports day-to-day operational execution, business reporting, troubleshooting, and system management for omni-channel initiatives. The ideal candidate is detail-oriented, analytical, and highly collaborative, with strong problem-solving skills and an ability to navigate fast-paced retail environments, especially during peak retail periods. Key Responsibilities → How You’ll Make an Impact Reporting & Bus...