Director, IT Enterprise Services

Job description

Position Overview The Director, IT Enterprise Services is a senior technology leader responsible for the strategy, integration, and optimization of Direct Travel’s core enterprise applications and digital communication platforms that power the end-to-end customer and employee lifecycle. This role oversees platforms such as Salesforce, Smartsheet, GTM and Customer Success tools, and understand the integration points into our Avenir product offering, Data & Analytics platform, ERP and travel backoffice systems for enabling streamlined workflows from marketing and sales through service delivery, travel operations, and order to cash. Reporting to the VP, IT Enterprise Services, the Director builds and leads a high performing team that delivers scalable, cloud-based solutions and AI driven automation to improve efficiency, insight, and experience for global business stakeholders. This is a remote position. Charter: - Define, solution, and deliver business systems across Sales, Account Management, Service, Finance, Travel Backoffice, Operations, ERP, and HR, ensuring seamless integration and operational efficiency. - Establish, own and prioritize an IT enterprise application roadmap for...