Bilingual Customer Service Administrator (Mississauga Based: Afternoon Shift)

Job description

Titre du poste Bilingual Customer Service Administrator (Mississauga Based: Afternoon Shift) Description de poste: As a Bilingual Customer Service Administrator, you’ll provide customer support, maintain relationships with internal and external customers, and process customer parts orders. Your role: The main responsibilities for this position are as a Contact Center Agent and Parts Order Desk Administrator during business hours. After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles are also required. Responding to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products. Receiving, analyzing, and documenting customer requests; tracking captured data to identify patterns for improved customer service. Ordering parts for customers – regularly monitoring and processing orders and requests from the Parts Order Desk queue. Scheduling and dispatching Field Service Engineers for onsite service support after-hours using ServiceMax. Preparing and sending billable quotes and awaiting purchase orders from customers. Reviewing reports in SalesForce to ensure after-hours...