Customer Experience Manager

Job description

Job Description: We are currently looking for a Customer Experience Manager to join our Customer Lifecycle team in Copenhagen. We are a team with diverse backgrounds, focused on improving the customer experience and aligning our work with business priorities. The Customer Experience Manager plays a central role in managing the operational execution of the Customer Satisfaction Improvement Programme (CSIP) and driving strategic customer experience initiatives to elevate the end-to-end customer journey, identify improvement opportunities, and embed a customer-centric mindset throughout the business. How You Will Contribute to the Team Customer Satisfaction Improvement Program Management: Act as the Satair focal point for customer experience and CSIP activities. Coordinate survey processes, ensuring all activities are completed on time and to a high standard of quality. Liaise with Airbus Customer Services and Satair Customer Care, Sales & Support teams (hereafter referred to as Commercial & Support teams) as required to ensure survey contact lists are updated to reflect the right participation. Maintain and update survey content in collaboration with stakeholders, ensuring relevance...