Senior Global Collaboration Programmer

Job description

Job Description Fragomen is seeking a Senior Global Collaboration Programmer to design, implement, and support enterprise-grade collaboration platforms used by a globally distributed workforce. This role will be responsible for the stability, scalability, and continuous improvement of collaboration technologies including Microsoft Teams, Cisco Webex, Cisco Room Kits, and related AV and conferencing solutions. The ideal candidate brings deep technical expertise, strong troubleshooting skills, and a service-oriented mindset, ensuring seamless communication and collaboration experiences across offices, regions, and time zones. Key Responsibilities: - Design, deploy, and support global collaboration platforms, including Microsoft Teams (Chat, Meetings, Voice/Calling), Cisco Webex, and Cisco Room Kit–based conference room solutions. - Lead the architecture and lifecycle management of collaboration tools, ensuring high availability, security, and performance. - Administer and optimize Teams Rooms, Cisco Room Kits, cameras, microphones, displays, and room scheduling systems across global offices. - Act as a senior escalation point for complex collaboration and AV issues, performing root c...