Remote Collections Specialist

Job description

Position Summary: ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. Education/Certification: Experience: Skills : Training: Schedule : - Resolve inbound and outbound calls by using multiple applications and screens. - Respond to general billing inquiries to review and resolve account issues. - Ability to negotiate and obtain payments today or postdate within 7 days. - Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role. - Ability to clearly explain billing charges and answer any questions related to billing. - Ask probing questions to overcome objections by utilizing negotiation skills. - Meet minimal standards/goals monthly. - Meet all compliance and QA standards. - Flexibility with special projects which may require overtime. - Maintain appropriate attendance and adherence goals...