Patient Care Coordinator

Job description

Position Summar y: The Patient Care Representative provides outstanding service to patients related to their prescriptions. Inquiries from patients and their representatives include but are not limited to refill requests, shipment status, billing issues, demographic s, and payments. Essential Duties/Responsibilities: Answer and respond to calls and emails Resolve pharmacy issues from patients , providers and clients Respond to routine inquiries on prescriptions, orders and payments Research required information using available resources Place outgoing phone calls: Route calls to appropriate resource: Document all call information according to standard operating procedures Enter data accurately and timely: Maintain a positive and professional demeanor at all times Utilize multiple programs for accessing patient information Achieve individual performance goals for productivity and quality Maintain confidentiality of patient and proprietary information Accurately obtain and enter insurance and payment information, including charges for prescriptions dispensed Other duties as assigned: Required Skills /Abilities: Effective verbal and written communication skills Excellent interpersonal...