Mortgage Operations Support Specialist - Funding Reconciliation

Job description

This position researches all channels Originations ledger outages and resolves or escalates customer and/or financial impacting outages. This could include interacting with closing agents, escrow companies and internal departments. This position helps to identify if CD corrections are needed and route to correct team. The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Qualifications: - Reconcile Retail, Correspondent, Home Equity and Private Bank loans-in-process general ledger discrepancies after Empower close-off. Also reconcile closing cost and subsidy receivable ledger accounts. Candidate should be abl...