IT Support Technician, Level 1
Tempur Sealy International · Brownsburg, Indiana, US
About Guitar Center: At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing ne...
Job description
About Guitar Center: At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers, we’re committed to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected. About The Role: We’re looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role, you’ll serve as the first point of contact for IT-related issues across Guitar Center’s nationwide operations. You'll provide front-line support, diagnose technical problems, and help keep our teams equipped and running. If you’re passionate about solving problems, love working with people, and thrive in a fast-paced environment — we want to hear from you! Responsibilities: - Respond to incoming IT support requests via phone, email, chat, and ticketing system - Troubleshoot Tier 1 technical issues related to hardware, software, and account access - Guide users through diagnostic and resolution steps for various systems, including POS - Track and document sup...