Business Systems Specialist III

Job description

ROLE OVERVIEW: Reporting to the Manager, Business Systems, the Business System Specialist 3 (BSS) role provides technical support for business systems to ensure operations run smoothly with as little down time as possible. The BSS 3 provides expert-level support, acts as a technical mentor, leads significant projects, and champions continuous improvement initiatives within the team and across the organization. This involves providing day-to-day support leadership on software system issues, troubleshooting and resolving issues including escalating to third party internal or external teams for advice/guidance when required. This role also serves as leads in business transformation projects or initiatives by documenting business requirements, evaluating solutions, configuring/testing systems and supporting business system releases/implementations. Additionally, this role also requires leading after-hour support rotations for critical business applications to ensure continuous operational stability. This role supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom...