Dispatch Supervisor
Recology · San Francisco, California, US
Role of the Dispatch Supervisor Provides day-to-day supervision of the collection services routing to ensure a high degree of customer satisfaction.
Job description
Role of the Dispatch Supervisor Provides day-to-day supervision of the collection services routing to ensure a high degree of customer satisfaction. Essential Responsibilities: - Assures compliance of RouteWare application including Route completion, sequencing of stops, comments, route changes, missed customers, and addresses all issues, including coaching and disciplining drivers. - Coaches drivers on DriveCam incidents. - Directs Operations Supervisors on specific recurring issues in the field. - Manages attendance issues with drivers including tardiness, missed meal periods, and unexcused absences through coaching and disciplinary action to include Overtime and reassignment pay. - Reviews Post and Pre-Trip Books with Drivers and addresses issues. - Addresses any Department of Transportation (DOT) issues with drivers. - Ensures the accountability of route completion by assigning additional work as drivers check in. - Investigates and resolves City generated 311 customer inquiries and complaints. - Supervises Route Maintenance Specialists role, including scheduling, hiring and discipline. Provides back up to job functions as needed. - Analyzes routes and makes routing changes inc...