Sales Support Lead, Consumer Sales

Job description

ABOUT THE ROLE: Peloton is seeking a Sales Support Lead, Consumer Sales to serve as a critical operational and leadership backbone for our consumer sales organization. This role is responsible for providing direct support to the consumer sales team, and ensuring that our sales team runs with maximum efficiency. Reporting directly to the Head of Consumer Sales, you will act as a primary point of contact for troubleshooting, process improvement, and administrative tasks within the sales funnel. While this is a remote position, it requires a highly collaborative individual who can work across time zones to support our diverse North American sales teams. YOUR DAILY IMPACT AT PELOTON: Serve as the primary point of contact for answering real-time questions to support field team needs and drive same day conversion Responsible for writing and maintaining schedules to ensure optimal coverage for the sales function Proactively search for gaps in internal systems to identify operational issues or potential areas of loss and take appropriate partnership on resolution Join escalated customer conversations via chat and phone to provide high-touch resolution and de-escalate sensitive situations I...